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Elements and Performance Criteria

1. Identify processes generating new knowledge
   • Identify any existing systems for organisational learning.
   • Encourage the open discussion of current performance and problems.
   • Facilitate consensus problem solving.
   • Ensure both qualitative and quantitative knowledge are captured.
   • Validate findings with relevant managers.
2. Develop knowledge capture and retrieval systems
   • Obtain required approvals.
   • Provide useable systems for recording of problems, causes and solutions.
   • Facilitate the extraction of knowledge from records.
   • Ensure all project work captures generated knowledge.
   • Ensure knowledge is in a form able to be applied by the organisation and its personnel.
   • Develop knowledge storage and retrieval systems.
   • Monitor knowledge capture system use and suitability.
3. Improve the application of organisational knowledge
   • Ensure knowledge is distributed to and available where needed.
   • Ensure knowledge system is part of standard procedures and practices.
   • Encourage the routine use of the knowledge system.
   • Facilitate open discussion of knowledge and knowledge system.
   • Identify inhibitors to greater use of knowledge.
   • Take actions to improve application of organisational knowledge.
4. Evaluate and improve learning processes
   • Review use of knowledge system.
   • Evaluate benefits obtained from knowledge system.
   • Identify areas where the knowledge system is not being fully utilised.
   • Identify areas where greater benefits could be obtained from the knowledge system.
   • Discuss areas of possible improvements with relevant managers and other stakeholders.
   • Develop consensus improvement plans for the knowledge system.
   • Obtain required approvals.
   • Train personnel, as required, to improve use.
   • Implement improvement plans.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations agile operations preventative and predictive maintenance approaches statistical process control systems, including six sigma and three sigma Just in Time (JIT), kanban and other pull-related operations control systems supply, value, and demand chain monitoring and analysis 5S continuous improvement (kaizen) breakthrough improvement (kaizen blitz) cause/effect diagrams overall equipment effectiveness (OEE) takt time process mapping problem solving run charts standard procedures current reality tree.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, across an organisation or department/section, to:

review knowledge system and learning process across the organisation

relate learning processes to implementation of competitive systems and practices

identify components of current knowledge system that require improvement

develop improvements to current knowledge/learning system, including setting of system metrics

manage implementation of improvements.

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Knowledge Evidence

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to develop knowledge systems and learning processes, including knowledge of:

competitive systems and practices principles and tools

organisational goals strategies, operations and processes

approval processes within organisation

cost/benefit analysis methods

methods of determining the impact of a change

communication methods and media for a range of audiences

customer perception of value

reward systems

learning and knowledge management systems.

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